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Privacy Notice

If you contact me through this website, I will collect and process your personal information in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

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Information I Collect

When you complete the contact form on this website, I may collect:

  • Your name

  • Email address

  • Telephone number 

  • Any information you include in your message

 

​How I Use Your Information

I use the information you provide to:

  • Respond to your enquiry

  • Communicate with you about potential therapy services

  • Arrange an initial consultation if requested
     

My lawful basis for processing your information is my legitimate interest in responding to enquiries and providing professional services.

How Long I Keep Your Information

If you contact me but do not become a client, I will only keep your information for as long as necessary to deal with your enquiry.

Sharing Your Information

I do not sell or share your personal information with third parties unless required by law or necessary to operate my website and email services.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Object to or restrict processing in certain circumstances

To exercise any of these rights, please contact me at:  lucent.therapy@outlook.com

How to Make a Data Protection Complaint

If you have any concerns about how I collect, use, store, or handle your personal information, please contact me in the first instance so that I have the opportunity to investigate and address your concerns.

You can make a complaint by emailing me at:  lucent.therapy@outlook.com

I will acknowledge your complaint within 30 days and investigate it without undue delay. I will keep you informed of the outcome and any action taken.

If you remain dissatisfied after I have considered your complaint, you have the right to raise your concerns with the Information Commissioner's Office (ICO).

Further information about making a complaint to the ICO can be found on their website: https://ico.org.uk

Changes to This Notice

I may update this Privacy Notice from time to time. Any changes will be posted on this page.

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